Shipping + Returns

Shipping and Delivery

We worked hard to source eco-friendly, organically sourced items that we are proud to offer on Live Pure Clean and recommend to you and your family. All of our items ship from North America and we offer parcel tracking to give you an added peace of mind and visibility to the status of your parcel.

 We are pleased to offer FREE shipping on all orders of $50.00 (CAD) or more and a flat shipping fee of $5.00 (CAD) for orders under $50.00 (CAD).

Returns

Customer satisfaction is our top priority. Try our products worry-free for 30 days and if you are not completely satisfied, you can return them for a full refund.

We simply ask you to pay the return shipping cost of the purchase. We can help arrange return shipping through our courier network. Please email us at info@livepureclean.com to organize a return or a replacement.

Exchanges

If the product you ordered isn't exactly what you were hoping for, we can help! If you need to exchange a product, send us an email at info@livepureclean.com and we will notify our suppliers and advise you of next steps.  

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved in full. Shipping costs back to Live Pure Clean are non-refundable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

Sale items (if applicable)
Only regular priced items may be refunded, sales items are final.